Sr. Tech Manager - Cloud Payments

Company: Bank of America
Location: Miami
Posted on: November 6, 2024

Job Description:

Sr. Tech Manager - Cloud PaymentsJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Responsibilities:This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.Primary Responsibilities:

• Collaborate with Developers to build a world-class infrastructure that can meet our customer's security and uptime requirements
• Drive the development of our developer and CI/CD processes to improve our developer agility and code quality
• Manage mission-critical cloud-based production systems; proactively take action if/when systems are down or there are interruptions in service; root cause and implement corrective actions to build long-term customer loyalty
• Help create and evolve our operational processes
• Help to identify emerging technologies that can enhance our offering to our customers
• Be passionate about automation, quality, reliability, and scalabilityManagerial Responsibilities:
  • Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.Required Qualifications:
    • Minimum 4-8 years in Cloud Technologies preferably AWS
    • Minimum 4-8 years of experience with deployment orchestration systems such as Kubernetes, ECS, and Elastic Beanstalk
    • Minimum 4-8 years of experience working with CI/CD tools such as CircleCI or Jenkins
    • Minimum 4-8 years of experience with Docker and Docker-Compose
    • Minimum 4-8 years with configuration management and automation tools (e.g., Puppet, Ansible, Chef, CloudFormation, SaltStack, Terraform)
    • Strong Linux system administration experience
    • Strong programming experience in at least one language (python, node, java, go, c/c++, ruby)
    • Experience with logging and monitoring tools such as ELK, DataDog or NewRelic, LogEntries, SumoLogic, etc.
    • Experience with Incident Management and crisis management
    • Strong written and verbal communication skillsDesired Qualifications:
      • Knowledge of AWS and its associated technologies, both from DevOps and CloudOps perspective
      • Knowledge of Amazon ECS Cloud instances and configurationSkills:
        • Influence
        • Risk Management
        • Solution Design
        • Stakeholder Management
        • Technical Strategy Development
        • Analytical Thinking
        • Application Development
        • Collaboration
        • Result Orientation
        • Solution Delivery Process
        • Agile Practices
        • Architecture
        • Automation
        • Data Management
        • DevOps PracticesShift:1st shift (United States of America)Hours Per Week:40
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