Senior Customer Success Agent

Company: VirtualVocations
Location: Boca Raton
Posted on: October 16, 2024

Job Description:

A company is looking for a Senior Customer Success Agent to handle complex customer inquiries and mentor support agents.

Key Responsibilities

Manage escalated customer cases and complex inquiries
Mentor front-line customer service agents to ensure high-quality service
Drive process improvements by identifying inefficiencies and providing actionable feedback

Required Qualifications

Minimum of 2-3 years of experience in an escalation support role
Proficiency with customer ticketing tools, especially Zendesk
Strong familiarity with office applications such as Google Suite, Slack, and Jira
Knowledge of financial services is a plus, but not required

Keywords: VirtualVocations, Doral , Senior Customer Success Agent, Sales , Boca Raton, Florida

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